Bhakti Yoga Retreat

Refund Policy

Last updated: 6 August 2026

This Refund Policy applies to places booked for the Bhakti Yoga UK retreat held from Friday 2 to Monday 5 October 2026, booked through our website at bhaktiyoga-kbm.co.uk/retreat. It forms part of, and should be read together with, our Terms & Conditions.

Your contribution

The retreat runs on a donation basis. Your place is confirmed once your contribution of £227 is received, processed securely through Stripe.

Cancellations & refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, contracts for accommodation, catering and leisure activities provided on a specific date or during a specific period are exempt from the usual 14-day “cooling-off” right to cancel. Because this retreat is a fixed-date event combining accommodation, catering (prasadam) and leisure activities, that automatic 14-day right does not apply and contributions are non-refundable.

If you are unable to attend, you are welcome to transfer your place to another suitable person at no extra charge; just let us know their details in advance. This does not affect your legal rights if the retreat is not carried out with reasonable care and skill or is not as described.

If we have to cancel or reschedule

In the unlikely event that we cancel the retreat, you will receive a full refund of your entire contribution. If we reschedule, you may transfer your contribution to the new dates or request a full refund. We are not responsible for any travel, accommodation or other costs you may have arranged separately, so we recommend you take out suitable travel insurance.

How refunds are made

Approved refunds are made to the original payment method, normally within 14 days of us agreeing the refund. Payments are processed by Stripe; any card-processing timescales are outside our control.

Contact

To request a refund, transfer your place or ask a question, email beyondthewavesoftime@gmail.com or message us on WhatsApp at +44 7597 674568.

Privacy Policy

Last updated: 6 August 2026

This Privacy Policy explains how Bhakti Yoga UK (“we”, “us”, “our”) collects and uses your personal information, and the rights you have under the UK GDPR and the Data Protection Act 2018. It applies to our website at bhaktiyoga-kbm.co.uk/retreat and to the retreats we organise.

Who we are

Bhakti Yoga UK organises devotional yoga retreats in the United Kingdom and is the “data controller” responsible for your personal information. For any privacy question, or to exercise any of your rights, email us at beyondthewavesoftime@gmail.com or message us on WhatsApp at +44 7597 674568.

The information we collect

When you reserve a place, contact us or fill in a form, we collect the details you provide, which may include your name, email address, phone or WhatsApp number, gender and sleeping-quarters preference, dietary requirements, any health, mobility or accessibility notes you choose to share, and emergency contact details. Some of this may be “special category” data (for example health or dietary information linked to a belief); we only collect it where you choose to give it to us so that we can look after you safely during the retreat.

How and why we use your information (lawful basis)

We use your information only to organise and deliver your retreat and to respond to you. Our lawful bases under the UK GDPR are: performance of a contract (to confirm and manage your booking, cater to your dietary needs and arrange suitable accommodation); legitimate interests (to answer your enquiries and run the retreat safely, including contacting your emergency contact if needed); consent (where you have asked to receive news about future retreats and activities, and for any health or special category information you share); and legal obligation (to keep records we are required to keep). Where we rely on consent, you can withdraw it at any time.

Payments

Payments are processed securely by Stripe. We do not see or store your full card details; these are handled directly by Stripe as a separate data controller under its own privacy terms.

Who we share it with

We share your information only with the retreat team and, where necessary, the accommodation providers or caterers, strictly to run the retreat, and with service providers such as Stripe that help us operate the booking. We never sell your personal data or share it for unrelated marketing.

Keeping your information

We keep your information only as long as needed to organise your retreat and to meet any legal or accounting obligations, after which it is securely deleted or anonymised.

Your rights

Under the UK GDPR you have the right to be informed and to access, correct, delete, restrict or object to our use of your personal information, to data portability, and to withdraw consent at any time. To exercise any of these rights, email beyondthewavesoftime@gmail.com. We will respond within one month.

Complaints

We hope to resolve any concern directly, but you also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk or on 0303 123 1113.

Terms & Conditions

Last updated: 6 August 2026

These Terms & Conditions govern your booking of a place on the Bhakti Yoga UK retreat through our website at bhaktiyoga-kbm.co.uk/retreat. By reserving a place you agree to them. Please read them together with our Refund Policy and Privacy Policy.

1. Who we are

The retreat is organised by Bhakti Yoga UK. You can reach us by email at beyondthewavesoftime@gmail.com or on WhatsApp at +44 7597 674568.

2. The retreat

The retreat takes place from Friday 2 to Monday 5 October 2026 at a private venue in Colwyn Bay, Conwy, Wales. Your contribution covers accommodation, all meals (prasadam), daily classes, kirtan, satsang and teachings for the duration of the retreat. Travel to and from the venue is not included.

3. Booking & contribution

The retreat runs on a donation basis. Your place is confirmed only once your contribution of £227 is received. Places are limited and offered on a first-come, first-served basis. Payment is taken securely through Stripe.

4. Cancellations & refunds

Because this retreat is a fixed-date event combining accommodation, catering and leisure activities, it is exempt from the automatic 14-day “cooling-off” cancellation right under the Consumer Contracts Regulations 2013, and contributions are non-refundable. If you are unable to attend, you may transfer your place to another suitable person at no extra charge. If we have to cancel the retreat, you will receive a full refund. See our Refund Policy for full details.

5. Health & personal responsibility

You take part in all activities at your own discretion and responsibility. Yoga, meditation and related practices are not a substitute for medical advice or treatment. Please tell us in advance about any health conditions, injuries, allergies or dietary needs so we can support you. You are responsible for arranging your own travel insurance.

6. Code of conduct

To protect the sacred and intentional atmosphere of the retreat, we ask that all guests are respectful of one another, of the teachers and of the venue. The retreat is alcohol- and drug-free. As all meals are provided, outside food is not permitted. We may ask anyone whose conduct seriously affects the wellbeing of the group or the venue to leave, without a refund.

7. Accommodation

Accommodation is in a shared house, with men and women in separate quarters, each with its own shared bathroom. Rooms are shared. Your sleeping-quarters preference is collected at booking.

8. Changes to the programme

We reserve the right to make reasonable changes to the schedule, teachers, venue or activities where necessary, while preserving the spirit and value of the retreat.

9. Liability

To the fullest extent permitted by law, we are not liable for any loss, injury or damage to you or your belongings except where caused by our negligence or breach of our legal duties. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Your statutory rights as a consumer are not affected.

10. Privacy

We handle your personal information in line with our Privacy Policy and the UK GDPR.

11. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales, and are subject to the non-exclusive jurisdiction of the courts of England and Wales.